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Terms & Conditions

Customers submitting orders online agree to be bound by the following terms and conditions set out by The T-Shirt Co, ABN 61 010 156 591. The following terms and conditions supersede any previous terms and conditions and we reserve the right to make changes to the website and this document at any time. Please also refer to the The T-Shirt Co Privacy Policy.

When ordering customers must be at least 18 years of age and, if they are entering into these Terms on behalf of a company or other legal entity, they must have the authority to bind such legal entity. IF YOU DO NOT MEET THESE REQUIREMENTS, YOU SHOULD NOT CREATE AN ACCOUNT OR USE THE T-SHIRT CO SERVICES.

Liability

The T-Shirt Co reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

Artwork

IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT YOU ARE UPHOLDING YOUR LEGAL RESPONSIBILITIES AND NOT VIOLATING ANYONE’S RIGHTS OR BREAKING ANY LAWS BY UPLOADING ARTWORK THAT IS PROTECTED BY COPYWRITE OR THAT YOU DO NOT HAVE THE INTELLECTUAL PROPERTY RIGHTS FOR.

Please note: The t-shirt design tool is for rough size and position only. We will ensure designs are printed in the best position for the garment you have chosen. If you have any special instructions please add comments to your order at checkout.

For best results make sure your artwork is uploaded in the best possible format. Ideally a 200 to 300dpi file saved as PNG or JPG. Use PNG file format for artwork with transparency. You must have rights to use the images you provide and it's your responsibility to upload high resolution artwork for the best print result.

Shipping within Australia

Online orders for delivery within Australia are dispatched via Australia Post or courier and arrive within 3 - 7 working days from dispatch. A flat rate of $8.50 AUD applies to all Australian deliveries $100 and under. Shipping is free for orders over $100 to addresses within Australia.

Delivery

Orders are dispatched within 1-5 business days of order confirmation subject to all ordered items being in stock and artwork meeting printing specifications. If any items cannot be fulfilled from your order we will contact you via email or phone.

Pricing

The T-Shirt Co reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD).

Returns and Damages

We understand selecting the right style and size online can be a difficult one, however as each item is individually printed with specific artwork, we cannot offer an exchange or refund for change of mind or incorrect sizing, unless the garment is in some way faulty. Refunds will only be applied if the product is damaged or deemed faulty, so please choose carefully. If you believe the garment you have received is faulty, please contact us immediately on receipt of the goods – info@thetshirtco.com.au. The T-Shirt Co reserves the right to determine whether a product is damaged or faulty and conduct a production and quality check. If deemed faulty a replacement item will be shipped where possible subject to stock availability

Order cancellations

Orders may be cancelled only in the instance where the order has not yet started in production.

Typographical errors

In the event that an item is listed at an incorrect price or with incorrect information, The T-Shirt Co reserves the right to refuse or cancel orders.

The T-Shirt Co will make all reasonable efforts to contact the customer using the details provided and all received monies will be refunded using the method received.