FAQ! NEED HELP?

We’ve got your back! We've put together a list of the most common questions below.

If you still can’t find the answer to your question please feel free to email us or message our online chat.

General

Direct-to-garment, or DTG, is a printing method that involves the use of a digital printer that applies ink directly onto the garment. Water-based ink is applied in a single layer that quickly absorbs into the shirt’s fibres. Similar to your ink jet printer at home, except larger and faster.  DTG printers are large and capable of handling all kinds of designs in many colours. The DTG printing method is precise and produces high-quality results.

Nope! You can order as many items as you like. We don’t have a minimum order quantity, so you can order just one garment, or blow us away with a huge order. 

You can order one in every colour if you’d like. Once you’ve designed your tee, you’ll be able to add different sizes and colours of the same style garment. To have your design across different styles of garment, you’ll need to place your designs on the different shirt styles you’d like.

To do this, once you’ve created one of your shirts and added it to your cart, find the next garment style you’d like and in the design tool, select ‘load my designs’ to access what you’ve already created.  

If you’d like to be able to re-order your artwork at a later date, make sure you log in or create an account so that your designs are saved. Unfortunately, if you create a design while not logged into your account, it will not be saved.  

We highly recommend getting a sample done if you want to place a large order! To do that, just order one or two of the garments you’re interested in with your prints on. This way, you can get an understanding of the print result and the look and feel of the garments before you commit to a large order.

No, we do not print on supplied garments. We only print on items we have thoroughly tried and tested so that we can guarantee you the best possible print result.

We have discounted rates with all our major wholesalers, so you can be sure you're getting a great deal. 

No sorry, we don’t sell blank stock. We love printing so much that that’s all we do!

Current orders

We will email you! After 3pm is recommended. If you haven’t received your collection email, jump on the chat or give us a call on 3022 1422 and we can check the status of your order for you. 

Don’t stress! It takes us a few days to ship out orders, but email us as soon as you can with the correct address and we can update it for you. If the item has already shipped, unfortunately we won't be able to make any changes!

If we haven't shipped it out yet, we can modify the shipping method for you. Send us an email with your order number and what you would like to change and we'll see what we can do for you. Charges may apply.

If you've ordered items that are fast-track, you can upgrade your order to RUSH and get it printed next business day with an extra fee of $10 per item.

If you have just received your tracking number for your item, but AusPost doesn't seem to know anything about your order yet, hold tight! The email let's you know that we've packed your order and we have it ready for AusPost to collect. Until they've collected the orders and scanned them into their system, you may not be able to receive tracking updates.

If your tracking details weren't sent to you today and they're still not working, get in touch with us straight away and we'll look into it for you.

Never fear! This is a fixation mark and is the result of the print preparation and curing process which helps preserves the colour and longevity of your print. Pop it through a cold wash cycle and Voila! It will come right out.

Unfortunately, once your order has left our warehouse, it's out of our hands - literally. If there are shipping delays or your shipment is lost, please contact AusPost directly with your tracking number.

Production Times

Super fast. We have a rush service available for $10 per item on a wide range of products. If you order before midday, your order will be completed the same day. If you order after midday, your order will be completed the next business day. 

Make sure that if you need items urgently, you choose from our fast-track items, otherwise you won’t be able to select the rush service fee at checkout.  

VIEW OUR FAST TRACK ITEMS HERE

It depends on what you’ve ordered! Our Fast Track items are kept here in our warehouse so it takes us 3-5 business days to print (or we can do it same day for a RUSH fee, see above). Some items we have to order in from a supplier and they can take 7-10 business days for us to receive and print for you. 

Once all your items have been printed we will email you with the tracking information if you’ve chosen shipping or let you know that it’s really for collection from our office in Kedron.

Our production times does not include delivery.

Shipping

Good News! All items shipped within Australia fall under our flat rate shipping as follows:
Standard post: $9.95
Express post: $16.95
International Shipping: $35.00

Or, you can pick up from our office in Kedron QLD for FREE!

We deliver Australia wide!

We can also ship to most overseas locations but we recommend double checking with AusPost first whether your location is possible. International shipping has a flat rate of $35.00.

Shipping times vary depending on your location.

Within QLD 2–5 business days.

Interstate (metro to metro): 3–6 business days.

Check out our Shipping Info page for more details.

Digital Printing

Direct-to-garment, or DTG, is a printing method that involves the use of a digital printer that applies ink directly onto the garment. Water-based ink is applied in a single layer that quickly absorbs into the shirt’s fibres. Similar to your ink jet printer at home, except larger and faster.  DTG printers are large and capable of handling all kinds of designs in many colours. The DTG printing method is precise and produces high-quality results.

Our Kornit DTG prints will last over 50 washes, as long as washing guidelines are strictly observed. Some prints will last longer and are worn for many years. Polyester blends and marle colours may fade sooner so take extra care when washing and drying for improved longevity. Sun exposure and harsh detergents will affect the life-span of the print.

To keep your custom printed shirt looking its best we recommend following these washing guidelines. 

- Cold wash only
- No harsh detergents
- Do not tumble dry
- Do not iron print area
- Line dry inside out, preferably out of direct sun

Never fear! This is a fixation mark and is the result of the print preparation and curing process which helps preserves the colour and longevity of your print. Pop it through a cold wash cycle and Voila! It will come right out.

We use Kornit Neopigment Ink which is a high quality water-based, 100% non-hazardous and toxin free ink. They contain no animal by-products and are safe for infants and babies.

Refunds & Exchanges

We’re confident you’ll love your printed item, but if for any reason you are unsatisfied with your product please send us an email at info@thetshirtco.com.au and include the following details:

- Your order number
- Date of purchase
- Details of the issue
- A photograph of the print issue, fault or damage

Each item we produce at The T-Shirt Co is uniquely yours. For this reason, we do not accept exchanges or refunds unless your product is damaged or deemed faulty.

You can read our full returns poilcy here.

Because we custom print according to your order, we cannot offer exchanges or refunds for a change in mind about the garment type or size you have chosen. We have done our best to provide you with as much information about the garment type and fit but if you have concerns prior to your purchase, our team will happily help you via chat or email to select the garment that is right for you.

Products & Stock

As the largest print fulfiller in Australia, we keep a wide range of garments on-hand at our warehouse. Everything we have in-stock is marked on the website with a yellow "fast track" sticker, or just shop from the "Rush Items" tab on the menu. We keep large amounts of stock here, but sometimes we will run low on some items, it just depends how much our suppliers can give us.

We consider AS Colour our premium range as their garments are manufactured using a soft bushed cotton which creates a super smooth print surface. The smoother the print surface, the smoother the print.  They have a great range of colours and the product quality is always great and really consistent across different lines. We keep some AS Colour products in our warehouse which means we can do a quick turnaround on their basic products.

Gildan are our entry level brand and we've marked some of their products as our "budget" items. We recommend using these for gag gifts and garments that you're only going to wear a few times. Gildan garments, while super comfy, don't always have the smoothest product surface, which means they don't print as cleanly as some of our other brands. You may notice a few fibres sitting up in the print, or that the colours aren't super vibrant. If you're after a high quality print result, we'd recommend upgrading to different brands.

We keep a variety of Bella + Canvas garments in-stock in our warehouse to give you a short turnaround time. Keep an eye on the product thickness in the descriptions on each item, as their thicknesses to vary across the range. Another thing to keep in mind is that their range is sized very small - we always recommend sizing up in Bella + Canvas items and urge you to carefully check the size chart because going by your "usual" size probably isn't going to work for you here! Otherwise, these items print really well and always have a super soft fabric feel.

Lane Seven is our standard range for jumpers and hoodies. They'll give a better, smoother, more vibrant print result than the budget items.

We're currently only carrying the Ringer Tees from Ramo. They're a great mid-weight tee and print really well.

My account

Everything you enter on our website is stored safely and securely and we will never pass on your details to any third party. If you would like more information, click here to view our privacy policy.

Because we've recently transitioned to a new website, we have reset all of the accounts. Instead of bringing across data from in-active customers, we decided to hit reset. You'll need to create a new account when you make your first purchase.

Don't worry, it's not lost! Because we've moved to a new site, we've cleared out everyone's old data. We haven't kept your artworks active in the new site, but if you email us the order number with the artwork you need we will get IT to send through those files for you.

didn't find the answer?

If you weren't able to find the answer to your question on this page, send us an email or use the chat function during business hours and our team will get back to you as soon as they can.