Every effort has been made to provide our customers with as much information regarding each product we have listed on this website as well as our print methods and results.
We do not offer refunds or exchanges for change of mind, artwork errors in customer provided graphics, incorrect size selection, or damage as a result of incorrect garment care. We will also not offer refunds or exchanges for colour differences across different brands and styles of products.
Customers are responsible for ensuring that all artwork, sizes, quantities, names and addresses are all correct prior to placing an order.
Refunds and exchanges will not be accepted after 30 days from receipt of purchase*.
We’re confident you’ll love your printed item, but if for any reason you are unsatisfied with your product please send us an email at firstname.lastname@example.org within 30 days of your receipt of purchase and include the following details:
- Your order number
- Date of purchase
- Details of the issue
- A photograph of the print issue, fault or damage
We are more than happy to assist you but please get in touch with us as soon as you find an issue. Note that refunds are not instant and are processed only on Fridays.
Once our team has received your email, we will respond within 2 business days to organise a replacement, credit or refund for you if your order meets the conditions of our returns policy. We may require you to return your items to us prior to providing a replacement, credit or refund.
The T-Shirt Co reserves the right to determine whether a product is damaged or faulty and conduct a production and quality check if necessary. In instance that you have received a faulty item, our team will see to it that a replacement item is shipped as quickly as possible.
*if there is a stock delay on your order and it is not completed within 10 business days of the date of purchase, this exchange period will be extended to 30 days from the day the garment leaves our facility (ship date)