Shipping Information

Australia Post Shipping

  • Spend $150 for FREE Standard Post
  • FREE Pick Up in-store from Kedron, Qld
  • Standard Post $9.95
  • Express Post $16.95

In-store pick up available Monday to Friday, 9am to 5pm (excluding public holidays). We will email you when your order is ready. In stock products can be collected same day if ordered before 12pm midday with rush service.


Pick Up Address: 
40 Tanimbla Street, Kedron Qld Australia 4031. 
See our contact page for directions.





Shipping Times




PLEASE NOTE:
The following shipping times are a guide only and cannot be guaranteed.
For estimates to other locales within Australia please use Australia Post's postage calculator.


CityStandard PostExpress Post
Brisbane2 business days1 business day
Sydney3 business days
1 business day
Melbourne2 - 4 business days1 business day
Perth5 - 6 business days1 business day
Adelaide3 - 5 business days1 business day
Hobart3 - 5 business days1 business day
Canberra2 - 4 business days1 business day
Darwin 4 - 6 business days2 - 3 business days





Production Times



PLEASE NOTE: Production times are estimates only.



In Stock Items

3 to 5 business days

These items have a blue label


On Request Items

7 to 10 business days

These items have a red label




Rush Service

$10 per item. Only applicable to In Stock Items.
Orders placed before 12pm AEST will be shipped the same day, or available for collection from our office in Kedron after 3pm.

PLEASE NOTE: Rush service only guarantees expedited production times and does not apply to shipping times.




Frequently Asked Questions


How do I wash a garment with DTG printing?
WASHING GUIDELINES

  • Cold wash only
  • Avoid harsh detergents
  • Do not tumble dry
  • Do not iron the print area
  • Line dry inside out 
  • Wash before wearing

Why wash before wearing?

You may notice a subtle smell as a result of the printing process. It's completely non-toxic and disappears after the first wash.


How long does the print last?

Kornit DTG prints will hold up to over 50 washes as long as washing guidelines are strictly observed. Some prints last longer and are worn for many years. Polyester blends, white and marle colours may fade sooner so take extra care when washing and drying for improved longevity.


How do I pay?

Online orders can be paid with MasterCard and Visa credit cards or with a PayPal account. All transactions are secured by PayPal.



Do you offer discounts on larger orders?

Yes, for orders of 30 or more contact us for a quote. Please include styles, quantities, artwork and any deadlines for accurate pricing.


How is the artwork positioned on the garment?

We use Standard print sizes and scale your artwork to match the mock-up. Our experienced printers will place your design in the best location for the style and size you have chosen. Including centring and straightening in full front, back, sleeve and left chest positions where appropriate. To request maximum print sizes, special positions or specific measurements, add detailed comments to your order at checkout.


How do I save print ready artwork from Photoshop?

With 200 to 300dpi resolution artwork at actual print size, crop the canvas to the edges of the design. 'Save as' PNG with transparent background.


How do I save print ready artwork from Illustrator?

With vector artwork at actual size, fit the artboard to the edges of the design. Export as a PNG using selected artboard with 200 to 300dpi resolution and transparent background.


How do I reuse a design from a previous order?

To reuse a previously created design, log in with your account details. Choose any product, then click here to design. In the design window select load, then find your design.