Shipping Information

Australia Post Shipping


    *PLEASE NOTE* For Christmas orders: 

    • Blue sticker "in-stock" items need to be ordered by 15th December
    • Red sticker "on-request" items need to be ordered by 11th December
    • In-stock rush orders with EXPRESS SHIPPING may be delivered to Australian Metro areas by Christmas. 


    • Spend $150 for FREE Standard Post
    • FREE Pick Up in-store from Kedron, Qld
    • Standard Post $9.95
    • Express Post $16.95
    • International Shipping $35.00

    In-store pick up available Monday to Friday, 9am to 5pm (excluding public holidays). We will email you when your order is ready. In stock products can be collected same day if ordered before 12pm midday with rush service.


    Pick Up Address: 
    40 Tanimbla Street, Kedron Qld Australia 4031. 
    See our contact page for directions.





    Shipping Times




    PLEASE NOTE:
    The following shipping times are a guide only and cannot be guaranteed.
    For estimates to other locales within Australia please use Australia Post's postage calculator.


    CityStandard PostExpress Post
    Brisbane2 business days1 business day
    Sydney3 business days
    1 business day
    Melbourne2 - 4 business days1 business day
    Perth5 - 6 business days1 business day
    Adelaide3 - 5 business days1 business day
    Hobart3 - 5 business days1 business day
    Canberra2 - 4 business days1 business day
    Darwin 4 - 6 business days2 - 3 business days





    Production Times



    PLEASE NOTE: Production times are estimates only.



    In Stock Items

    3 to 5 business days

    These items have a blue label


    On Request Items

    7 to 10 business days

    These items have a red label




    Rush Service

    $10 per item. Only applicable to In Stock Items.
    Orders placed before 12pm AEST will be shipped the same day, or available for collection from our office in Kedron after 3pm.

    PLEASE NOTE: Rush service only guarantees expedited production times and does not apply to shipping times.




    Frequently Asked Questions


    How do I wash a garment with DTG printing?
    WASHING GUIDELINES

    • Cold wash only
    • Avoid harsh detergents
    • Do not tumble dry
    • Do not iron the print area
    • Line dry inside out 
    • Wash before wearing

    Why wash before wearing?

    You may notice a subtle smell as a result of the printing process. It's completely non-toxic and disappears after the first wash.


    How long does the print last?

    Kornit DTG prints will hold up to over 50 washes as long as washing guidelines are strictly observed. Some prints last longer and are worn for many years. Polyester blends, white and marle colours may fade sooner so take extra care when washing and drying for improved longevity.


    How do I pay?

    Online orders can be paid with MasterCard or Visa credit cards, or with a PayPal or Zip account.



    Do you offer discounts on larger orders?

    Yes, for orders of 30 or more contact us for a quote. Please include styles, quantities, artwork and any deadlines for accurate pricing.


    How is the artwork positioned on the garment?

    We use Standard print sizes and scale your artwork to match the mock-up. Our experienced printers will place your design in the best location for the style and size you have chosen. Including centring and straightening in full front, back, sleeve and left chest positions where appropriate. To request maximum print sizes, special positions or specific measurements, add detailed comments to your order at checkout.


    How do I save print ready artwork from Photoshop?

    With 200 to 300dpi resolution artwork at actual print size, crop the canvas to the edges of the design. 'Save as' PNG with transparent background.


    How do I save print ready artwork from Illustrator?

    With vector artwork at actual size, fit the artboard to the edges of the design. Export as a PNG using selected artboard with 200 to 300dpi resolution and transparent background.


    How do I reuse a design from a previous order?

    To reuse a previously created design, log in with your account details. Choose any product, then click here to design. In the design window select load, then find your design.