Shipping Information

Australia Post Shipping
  • Spend $150 for FREE Standard Post
  • FREE Pick Up from Eagle Farm, Qld
  • Standard Post $9.95
  • Express Post $16.95

Local pick up available Monday to Friday, 9am to 5pm (excluding public holidays). We will email you when your order is ready. In stock products can be collected same day if ordered before 12pm midday with rush service.


We are located in Eagle Farm, 15 minutes from Brisbane CBD. See our contact page for directions.





Production Times


PLEASE NOTE: Production times are estimates and only include business days (excluding public holidays).


In Stock Products

  • Standard Post – 5 to 7 business days
  • Pick Ups & Express Post – 3 to 5 business days

On Request Products

  • Standard Post – 7 to 10 business days
  • Pick Ups & Express Post – 5 to 7 business days


Rush Service $10 per Item – Conditions apply*

  • Standard Post  – 2 to 3 business days
  • Express Post – Next day when ordered before 12pm midday Monday to Friday, otherwise 2 business days
  • Pick Ups – Same day when ordered before 12pm midday Monday to Friday, otherwise next business day

*Rush service only applies to in stock items. Delivery time frames can vary so choose shipping options wisely. If also ordering on request items submit separate orders as they will require additional shipping. 


International shipping starts at $35 and can take 2 to 3 weeks. If further shipping fees are required we will contact you.




Frequently Asked Questions


How do I wash a garment with DTG printing?
WASHING GUIDELINES

  • Cold wash only
  • Avoid harsh detergents
  • Do not tumble dry
  • Do not iron the print area
  • Line dry inside out 
  • Wash before wearing

Why wash before wearing?

You may notice a subtle smell as a result of the printing process. It's completely non-toxic and disappears after the first wash.


How long does the print last?

Kornit DTG prints will hold up to over 50 washes as long as washing guidelines are strictly observed. Some prints last longer and are worn for many years. Polyester blends, white and marle colours may fade sooner so take extra care when washing and drying for improved longevity.


How do I pay?

Online orders can be paid with MasterCard and Visa credit cards or with a PayPal account. All transactions are secured by PayPal.



Do you offer discounts on larger orders?

Yes, for orders of 30 or more contact us for a quote. Please include styles, quantities, artwork and any deadlines for accurate pricing.


How is the artwork positioned on the garment?

We use Standard print sizes and scale your artwork to match the mock-up. Our experienced printers will place your design in the best location for the style and size you have chosen. Including centring and straightening in full front, back, sleeve and left chest positions where appropriate. To request maximum print sizes, special positions or specific measurements, add detailed comments to your order at checkout.


How do I save print ready artwork from Photoshop?

With 200 to 300dpi resolution artwork at actual print size, crop the canvas to the edges of the design. 'Save as' PNG with transparent background.


How do I save print ready artwork from Illustrator?

With vector artwork at actual size, fit the artboard to the edges of the design. Export as a PNG using selected artboard with 200 to 300dpi resolution and transparent background.


How do I reuse a design from a previous order?

To reuse a previously created design, log in with your account details. Choose any product, then click here to design. In the design window select load, then find your design.